Privacy Policy

Prime Sisters Shine Co. (“Prime Sisters,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule services, communicate with us, make payments, or otherwise interact with our business.

Depending upon your interaction with Prime Sisters, we may collect information including:

• Name
• Service and billing address
• Email address
• Telephone number
• Property and service information
• Square footage
• Number of bedrooms, bathrooms, offices, treatment rooms, or other relevant spaces
• Cleaning preferences and frequency
• Appointment and scheduling information
• Quotes, invoices, payment and transaction information
• Communications with Prime Sisters
• Property access instructions
• Photos related to service, property condition, or quality control
• Website usage, device, cookie, and analytics information

Payment-card information may be processed by our payment-service providers rather than stored directly by Prime Sisters.

We may use information to:

• Provide quotes and estimates
• Schedule and deliver cleaning services
• Communicate regarding appointments and services
• Process payments
• Maintain customer records
• Provide customer support
• Manage recurring services
• Improve our services and customer experience
• Conduct quality control
• Send service reminders and follow-up communications
• Send marketing communications where permitted
• Operate and improve our website
• Prevent fraud and protect our business
• Meet legal, regulatory, tax, insurance, and recordkeeping obligations

If you provide a mobile telephone number, Prime Sisters may use it for service-related communications such as quote follow-up, scheduling, appointment reminders, service updates, and customer support.

Where consent is required for promotional text messaging, Prime Sisters will obtain the appropriate consent.

Consent to receive marketing text messages is not a condition of purchasing services.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance.

Mobile phone numbers and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may send transactional emails concerning quotes, appointments, invoices, payments, service changes, and other customer-service matters.

Marketing emails may include an unsubscribe mechanism where required.

Our website may use cookies and similar technologies to operate the website, understand visitor activity, improve website performance, measure advertising effectiveness, and provide a better user experience.

Third-party analytics, advertising, website, scheduling, CRM, and communications providers may also use cookies or similar technologies subject to their respective privacy practices.

Prime Sisters does not sell personal information in the ordinary course of business.

We may disclose information to service providers that assist us with business operations, including providers of:

• Customer relationship management
• Scheduling and field-service management
• Payment processing
• Website hosting
• Email and text communications
• Telephone and AI-assisted communications
• Analytics
• Advertising and marketing
• Accounting and business administration
• Cloud storage and technology services

These providers may process information as necessary to perform services on our behalf.

Information may also be disclosed when reasonably necessary to comply with law, respond to lawful requests, protect our rights or safety, investigate fraud, or complete a business transaction involving Prime Sisters.

Prime Sisters provides commercial environmental cleaning services to certain healthcare-related businesses.

Prime Sisters does not intentionally request patient medical records or protected health information through its ordinary cleaning-service intake process.

Healthcare clients are responsible for appropriately securing patient records, medical information, medications, and other protected or confidential materials before and during cleaning services.

If Prime Sisters enters into an arrangement requiring it to handle protected health information subject to additional legal requirements, appropriate contractual and operational safeguards will be addressed separately.

Prime Sisters may take photographs when reasonably necessary to document property conditions, completed work, damage, service concerns, access issues, or quality-control matters.

We instruct personnel to avoid intentionally capturing confidential documents, patient information, computer screens containing sensitive information, or other unnecessary personal information.

We use reasonable administrative, technical, and organizational safeguards designed to protect information under our control.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, meet legal or accounting obligations, resolve disputes, enforce agreements, and fulfill other legitimate business purposes.

Information that is no longer reasonably required may be deleted or anonymized subject to applicable recordkeeping obligations.

Depending upon applicable law and your relationship with Prime Sisters, you may have rights regarding your personal information, including requesting access, correction, deletion, or information regarding how certain personal information is processed.

You may contact Prime Sisters using the information below to submit a privacy request.

Certain information may need to be retained when required for legitimate business, contractual, tax, accounting, security, or legal purposes.

Prime Sisters' services and website are not directed toward children, and we do not knowingly seek to collect personal information directly from children through our ordinary business activities.

Our website and communications may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and Prime Sisters is not responsible for third-party privacy practices.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The current version will be posted on our website with its most recent update date.

For questions or requests regarding this Privacy Policy or your personal information, contact: