Terms & Conditions

These Terms & Conditions govern cleaning and related services provided by Prime Sisters Shine Co. (“Prime Sisters,” “we,” “us,” or “our”). By requesting, scheduling, approving, or receiving services from Prime Sisters, the client agrees to these Terms & Conditions.

Prime Sisters provides residential and commercial cleaning services based on the scope of work agreed upon in the applicable quote, proposal, service agreement, job, or booking.

Only services specifically included in the agreed scope are included in the service price. Additional services, excessive cleaning conditions, or work outside the agreed scope may require additional charges and client approval.

For recurring services, individual visits are intended to maintain the property according to the agreed service level. Conditions requiring significantly more time or labor than normally anticipated may require an adjusted scope or price.

Quotes and estimates are based on information provided by the client and/or conditions reasonably observable at the time of quoting.

Prime Sisters may recommend a pricing or scope adjustment if the actual size, condition, use, occupancy, cleaning requirements, or other material circumstances differ from the information originally provided.

Any material pricing changes for ongoing service will be communicated to the client.

Payment is due according to the terms stated on the applicable invoice, quote, service agreement, or recurring-service arrangement.

Clients are responsible for providing accurate billing information and paying all authorized charges associated with their services.

Past-due balances may result in suspension of future services until the account is brought current.

Recurring services may be scheduled weekly, bi-weekly, every four weeks, monthly, or at another agreed frequency.

Recurring appointments are reserved based on availability and are subject to reasonable scheduling adjustments due to holidays, weather, staffing, building access, or other circumstances.

Unless a separate written service agreement states otherwise, clients may discontinue recurring cleaning service with 30 days' notice.

We understand schedules change. Clients should provide as much notice as reasonably possible when an appointment must be canceled or rescheduled.

Prime Sisters reserves the right to establish reasonable cancellation or lockout fees for appointments canceled without sufficient notice or when our team arrives but cannot access the property. Any applicable fee will be communicated through the client's service agreement, quote, booking terms, or other notice.

The client is responsible for providing safe and timely access to the property at the scheduled service time, including necessary keys, entry codes, alarm instructions, parking information, or building authorization.

Prime Sisters will take reasonable measures to safeguard access information provided to us.

Clients are responsible for providing a reasonably safe working environment and notifying Prime Sisters of known hazards, restricted areas, delicate or unusually valuable items, special surface-care requirements, pets, security requirements, or other circumstances that could affect service.

Prime Sisters may decline or discontinue work when conditions present an unreasonable health, safety, or property risk.

For medical, dental, cosmetic, wellness, and other healthcare-related facilities, Prime Sisters provides environmental and janitorial cleaning only within the agreed scope of work unless otherwise expressly agreed in writing.

Prime Sisters personnel will not handle sharps, needles, medications, medical instruments, pathological materials, regulated medical waste, or other hazardous or biohazardous materials unless Prime Sisters has expressly agreed to such services and appropriately trained and equipped personnel are assigned.

Blood, bodily-fluid, biohazard, sharps, or other potentially hazardous conditions should be reported to Prime Sisters before service.

Unless otherwise agreed, Prime Sisters will provide ordinary cleaning supplies and equipment necessary to perform the contracted services.

Client-supplied products or specialized products may be used when agreed upon. Prime Sisters is not responsible for product performance or damage resulting from client-required products when used according to the client's instructions and manufacturer directions.

Prime Sisters takes reasonable care while working in client properties.

Any suspected damage caused during service should be reported promptly so that we can investigate the circumstances. Clients should not attempt repairs or dispose of damaged items before giving Prime Sisters a reasonable opportunity to inspect the matter.

Normal wear and tear, pre-existing damage, improperly installed items, unstable fixtures, deterioration, and damage caused by conditions outside Prime Sisters' reasonable control are not considered cleaning-related damage.

Our goal is to provide consistent, professional service.

If any aspect of a cleaning does not meet the agreed standard, please contact Prime Sisters promptly. We will review the concern and, when appropriate, work with the client to determine a reasonable resolution.

Prime Sisters may photograph areas of a property when reasonably necessary to document property condition, completed work, damage, access issues, quality-control matters, or other service-related circumstances.

We will not intentionally photograph confidential documents, patient information, medical records, or other sensitive information.

Photos identifying a client or property will not be used publicly for marketing purposes without appropriate permission.

Prime Sisters personnel may encounter private or confidential information while performing services. Employees are expected to respect client privacy and not intentionally review, photograph, copy, disclose, or remove confidential information encountered during service.

Commercial and healthcare clients remain responsible for appropriately securing confidential records, patient information, financial information, medications, and other sensitive materials.

Prime Sisters may reschedule or modify service when weather, unsafe travel, emergencies, facility conditions, staffing emergencies, governmental restrictions, or circumstances beyond our reasonable control make service unsafe or impractical.

Prime Sisters does not guarantee removal of every stain, discoloration, odor, buildup, permanent mark, damage, or condition that cannot reasonably be corrected through ordinary professional cleaning.

Prime Sisters may update these Terms & Conditions periodically. The current version will be posted on our website with the date of the most recent update.

Material changes affecting existing recurring clients will be communicated when appropriate.

These Terms & Conditions are governed by the laws of the State of Indiana.

Questions regarding these Terms & Conditions may be directed to: